T’s and C’s


This website has been created to provide users with a pleasant and efficient browsing and shopping experience. However, bugs can creep in from time to time and we advise that the website is used entirely at your own risk.

The information contained in this website is for general information purposes only. The information is provided by SAVetshops, and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss, damage or injury including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or the products it sells.

Through this website you are able to link to other websites which are not under the control of SAVetshops. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, SAVetshops takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then you may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Terms and Conditions:

1. Introduction

These are the general terms of the relationship between you (website visitor) and us (website owner). The terms cover all use of this website. You agree to the terms by visiting and using this website.

We are the owner of this website, these are our legal terms, and you agree to them by visiting this website.

2. Definitions and interpretation

2.1 Definitions

In the agreement:

terms means the terms, consisting of:

  • these terms of use; and
  • any other relevant specific terms, policies, disclaimers, rules and notices agreed between the parties, (including any that may be applicable to a specific section or module of the website);

we, us, or our means SAVetshops (Pty) Ltd (Registration number: 2017/380026/07), the owner of the website. It includes our officers, agents, employees, owners, co-branders and associates where the terms limit or exclude our liability; you or your means any visitor to this website, including any other person, website, business, or agent (including any virtual or robotic agent) associated with the visitor.

2.2 Interpretation

If the meaning of any general terms conflicts with any other relevant specific terms, the specific terms will apply. Specific terms apply to a specific section of the website or have been specifically agreed between you and us.

3. Use of this website

3.1 Licence

We grant you a limited licence to use this website on these terms. We may cancel your licence at any time for any reason. Your licence is automatically cancelled if you do not get our written permission before using this website in a way these terms do not allow.

We grant you a limited licence to use this website.

3.2 Breach

If you breach any of the terms or infringe any other person’s rights (including copyright), we may cancel your licence, block you from using the website, claim specific performance or damages against you and take any other steps the law allows, without affecting our rights.

We may cancel your licence and take other steps if you breach any of these terms.

3.3 Framing and linking

You may not frame this website or any of its pages. You may only link to the home page of this website. You may not deep link (link to any other page) or link in any way that could suggest that we endorse or support you, or that you have any rights in our website or intellectual property, unless we have given you permission to do so.

You may not frame this website or link to any sub-pages.

3.4 Virtual agents

You may not use any technology (including spiders, crawlers, bots, and similar virtual agents) to search or gain any information from this website, unless we have given you permission to do so.

You may not crawl this website without our permission.

4. Capacity

You promise that you are entitled to visit this website and agree to the terms because you:

  • are at least 18 (or regarded as legally adult), and have the legal right and capacity to do so; or
  • are not 18 yet, but have permission from your parent (or legal guardian) to do so.

You agree to these terms on the basis that you have the capacity to visit this website.

5. Accurate information

You promise that you will only give accurate information to us and this website.

You promise that you will give this website only accurate information.

6. Intellectual property

6.1 Ownership

Except as provided to the contrary in the agreement, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third party licensor. All moral rights are reserved.

We or our third party licensors own all rights in this website.

6.2 Trade marks

Our logo and sub-logos, marks, and trade names are our trade marks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners’ property.

6.3 Restrictions

Except as expressly permitted under the agreement, the website may not be:

  • modified or used to make derivative works;
  • rented, leased, loaned, sold or assigned;
  • reverse engineered or copied; or
  • reproduced or distributed.

You may not change, hire out, reverse engineer, or copy this website without our permission.

7. Limits to our liability

7.1 Own Risk

We provide the website “as is”. We do not give any express or implied warranty or make any other promise about this website. For example, we do not warrant that it is good quality, fit for any particular purpose, accurate, complete, up-to-date, legally effective or secure. We also do not warrant that it is free of latent defects, errors, malicious software or infringing content, or that you will have quiet or uninterrupted use of it.

You use this website at your own risk and we make no warranties about it

7.2 Indemnity

You indemnify (or promise to protect) us against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys’ fees) related to your use of this website.

You indemnify us against any liability related to your use of this website.

7.3 Faults

We will do our best to fix any fault in this website as soon as reasonably practical after we find out about it. This is the limit of our responsibility and liability for any fault in the website.

7.4 Direct damages

If the previous clause does not apply for any reason, our maximum liability to you for all claims for direct damages is R100. This limit applies whether a claim is based on contract, delict (tort) or any other legal cause of action.

Our maximum liability to you for all claims for direct damages related to this website is R100.

7.5 Indirect damages

We will never be responsible for any indirect or consequential damages or losses, even if we should have foreseen them. These may include any loss of profit, loss of goodwill, loss of use or damages related to lost or damaged data.

We will never be responsible for any indirect damages.

7.6 Other websites

We are not responsible for anyone else’s website.

8. General

8.1 Entire agreement

The terms are the entire agreement between the parties on the subject.

8.2 Changes to website

We may change or stop publishing this website without notice and will not be responsible for any consequences.

8.3 Changes to terms

We may change the terms by placing a notice on this website. If you do not agree with the change, you must stop using this website or the changed terms will apply to you.

We may change any of these terms at any time by updating this web page.

8.4 Facts about website

If an administrator of this website signs a letter confirming any fact related to the website, that letter is conclusive proof of its contents. These may include the version of the terms that apply to any dispute, or what content or functions the website had at a particular time or date.

8.5 Waiver

We do not ever waive (give up) our rights, even if we allow you any favour or extension of time, or we delay enforcing our rights against you.

8.6 Severability

Any term that is invalid, illegal, or cannot be enforced must be regarded as deleted. The remaining terms continue as intended.

8.7 Law and jurisdiction

South African law and conditions (such as time and date) govern the terms. Only the South African courts may decide any dispute about the terms.

9. Accuracy, Completeness and Timeliness of Information

9.1 We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Products and Services. However, should there be any errors of whatsoever nature (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid. You are encouraged to contact us to report any possible errors by way of email to …?

9.2 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, images, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any such errors, inaccuracies or omissions, to change or update information.

We reserve the right to cancel orders according to the cancellation terms, if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted and paid for your order). This includes where product pricing, descriptions, images, or quantities may have been incorrect or outdated. In the case where you have already submitted payment, then you will be refunded accordingly.

9.3 We are not responsible for information made available on this site that is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

We do not undertake to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

9.4 This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

10. Pricing

Prices for our products are subject to change without notice.

If there is a price error on the site, SAVetshops will not be obliged to supply the said product at that incorrect price.

There could be price differences between stores in different provinces as there could be price discrepancies with our different suppliers.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Our retails stores reserve the right to run specials that will not be available on the Online Store.

SAVetshops (Pty) Ltd is registered for VAT and prices reflected on this website are inclusive of VAT.

11. Payment

Payment may be made via Visa, MasterCard credit/debit/cheque cards and EFT.

Credit/debit/cheque card acquiring and security.

All online card payments are processed by the Payfast Internet Payment Gateway. Card Holders may go to to view Payfast’s security and fraud policies. (


By accessing this website, you agree to be bound by this disclaimer. We provide information on this website; however, we do not make any claim regarding the accuracy or completeness of this information. To the extent permissible by law, you agree that we shall not be liable for any damages related to your direct or indirect use of this website and the information contained on this website.


How to contact SAVetshops:

If you have any questions about our Terms & Conditions, Privacy Policy, Security Policy, Delivery or Returns Policy please contact us using the methods below:

Email Email us at